Redlands Auto Plaza

DUTIES:

Professionally administer all incoming calls

Greet and direct guests in a professional, friendly, hospitable manner

Open and close customer area

• Receive and manage payments by cash, check, credit cards, vouchers, or automatic debits from customers who have had their vehicles serviced at the dealership.
• Answers a multi-line switchboard rapidly and efficiently directs and redirect calls to destination.
• Data entry to prepare and maintain records as necessary.

Type memos, correspondence, reports, and other documents as needed.

• Operates computer, various software, fax, calculator, phone, photocopy machine, and shredding machine, etc.
• Assist with other sales and service duties as instructed by manager or as necessary.
• Assist with greeting sales and service customers as needed.
• Assist with calls to sales and service customers as needed.

SKILLS & QUALIFICATIONS:

• Minimum one year of receptionist and cashier experience, highly preferred
• Excellent interpersonal and both verbal and written communication skills
• Ability to understand, and execute written and verbal instructions
• Strong computer skills (MS Word, Excel, Outlook)
• Strong customer service skills
• Ability to multi-task and perform under pressure
• Must be able to work weekends and evenings.

Excellent phone etiquette

Able to work with minimum supervision

Professional appearance